Frequently Asked Questions

Your luxury lifestyle questions, answered.

🛍️ Orders & Shopping

How do I place an order?

Browse our collections, select your size and preferred variant, then click "Add to Cart." Proceed to checkout, enter your shipping details, and complete your secure payment. You'll receive an order confirmation email immediately.

Can I modify or cancel my order after placing it?

We process orders quickly to ensure fast dispatch. Please contact us within 2 hours of placing your order if you need to make changes. Once an order is in fulfillment, modifications may not be possible.

Do you offer gift wrapping or personalized packaging?

Yes! Our Rose Gift Box collection is perfect for gifting. Select the gift box option at checkout or browse our curated gift sets for a premium unboxing experience.

👗 Sizing & Fit

How do I find my correct size?

Each product page includes a detailed size chart. We recommend measuring your bust, waist, and hips and comparing to our size guide before ordering. When between sizes, we suggest sizing up for comfort.

Do your clothes run true to size?

Most of our styles run true to size. However, bodycon and fitted styles may run slightly smaller — always check the individual product size chart for the most accurate guidance.

Do you offer plus sizes?

Absolutely. RoyalEssenceLux celebrates all body types. Browse our Plus Size Collection for dresses, swimwear, lingerie, and activewear designed for curvy women.

💇 Wigs & Hair

What types of wigs do you carry?

We offer a curated selection of human hair wigs including lace front wigs, closure wigs, and full lace wigs in various lengths, densities, and textures. All are designed for a natural, undetectable look.

How do I choose the right wig length and density?

Our blog guide How to Choose the Right Human Hair Wig walks you through everything. As a general rule, 130%–150% density suits everyday wear, while 180%+ gives a fuller, more glamorous look.

How do I care for my wig?

Use sulfate-free shampoo and a wide-tooth comb. Store on a wig stand when not in use. Avoid excessive heat without a heat protectant. With proper care, human hair wigs can last 1–2 years or more.

💄 Beauty & Skincare

Are your skincare products suitable for sensitive skin?

Many of our skincare products are formulated for all skin types. Always check the product description for key ingredients and patch-test before full application if you have sensitive skin.

Do you carry nail products?

Yes — we carry nail dip powder sets ideal for beginners and professionals alike. Check our beauty collection for full nail care kits.

🚚 Shipping & Delivery

Where do you ship?

We ship worldwide with US Priority shipping available for domestic orders. International shipping is available to most countries.

How long does delivery take?

Estimated delivery times are displayed at checkout based on your location. We use a dedicated shipping app to provide real-time, accurate estimates for every order.

How do I track my order?

Once your order ships, you'll receive a tracking number via email. Use it to monitor your delivery in real time.

🔄 Returns & Satisfaction

What is your return policy?

We stand behind every product with our 7-Day Satisfaction Promise. If you're not happy with your purchase, contact us within 7 days of delivery and we'll make it right.

What if my item arrives damaged or incorrect?

Please contact our support team immediately with photos of the item. We'll resolve the issue promptly — replacement, store credit, or refund depending on the situation.

🔒 Payments & Security

What payment methods do you accept?

We accept all major credit/debit cards, Shop Pay, and other secure payment options available at checkout. All transactions are encrypted and processed securely.

Is my personal information safe?

Absolutely. RoyalEssenceLux uses industry-standard SSL encryption. We never sell or share your personal data. Read our full Privacy Policy for details.

📩 Contact & Support

How do I contact RoyalEssenceLux?

Visit our Contact Page or email us directly. Our team typically responds within 24 hours on business days.